2591296 Berlin Ottobock Full time positions Client Manager (all genders) Description This is not a traditional account management role.

 

You take ownership of client relationships with leading global brands. You turn collaboration into measurable business impact and actively contribute to the growth of your accounts - and of ctrl QS.

This role requires ownership beyond coordination. You structure topics, make decisions, and move clients forward - not just manage communication. 

 

At ctrl QS, we operate where digital platforms, content ecosystems and organizational change meet. Our clients invest budgets in technology - but real value only happens when these systems are used effectively, adopted across teams, and continuously improved. We focus on making this work in practice.

 

This is where you come in.

 

You act as a trusted partner to your clients, guiding them through complexity, shaping solutions, and ensuring that every initiative contributes to real business results - for example improving platform adoption across markets, enabling faster rollouts, or implementing AI for scalable operations. At the same time, you drive account growth, strengthen partnerships, and position ctrl QS as a core strategic partner - not just a service provider.

]]> What you´ll do Key responsibilities include:

  • Own client relationships end-to-end. You are the main point of contact and trusted advisor, building long-term partnerships based on trust, clarity, and measurable impact.
  • Drive account development with responsibility for growth. You identify opportunities early, develop them into concrete solutions, and actively contribute to account expansion (up- and cross-selling).
  • Translate business needs into workable solutions. You connect client objectives with ctrl QS services and shape high-impact solutions grounded in real needs and business context.
  • Lead client conversations and decisions. From initial problem framing to solution development and conversion, you guide discussions, challenge where needed, and create clarity. 
  • Ensure delivery leads to results. You collaborate with internal teams, ensure quality and consistency, and take ownership of outcomes - not just activities.
  • Enable clients to succeed independently. You help clients adopt platforms, improve workflows, and reduce complexity - creating scalable and sustainable impact.
  • Take responsibility for commercial agreements. You handle contracts, pricing, and negotiations while always linking decisions to value creation.
  • Lead through change and complexity. You guide clients through transformation, align stakeholders, and ensure progress even in fast-changing environments.


 

]]> What you can offer We think this role fits you if you have: 

  • Proven experience owning and growing complex client accounts with multiple stakeholders (5-8 years) 
  • A strong ability to combine client relationship management, delivery understanding, and commercial thinking
  • Experience working in digital, consulting, or agency environments, ideally around platforms, content, or digital operations 
  • Confidence in leading client conversations, presentations, and strategic discussions
  • A structured and proactive way of working, with a clear ownership mindset
  • The ability to translate complexity into clarity and turn strategy into execution
  • Strong stakeholder management skills, you can challenge and support at the same time
  • A solution-oriented mindset: you don’t wait for answers, you create them
  • High resilience and the ability to operate effectively in fast-paced, evolving environments 
  • A clear focus on outcomes, impact, and continuous improvement

 

This role is not designed for pure coordinators or purely strategic profiles. You should be comfortable staying close to execution and taking responsibility for making things work.

  

 

What makes you stand out: 

  • Experience with Digital Experience Platforms, CMS, or content ecosystems
  • Proven track record of leading clients through transformation and enablement initiatives
  • Exposure to commercial responsibility (forecasting, pricing, negotiations)
  • Ability to translate market trends and platform developments into actionable opportunities for your clients
  • Experience working in multi-market or global setups
  • Experience leading teams, workstreams, or cross-functional setups

 

 

What you can expect from this role:

 

The opportunity to work on high-impact, complex client setups where your work directly influences business outcomes

 

  • A role with real ownership - you shape accounts, not just manage them
  • A highly collaborative environment with strong expertise across digital, platforms, and operations
  • The chance to work at the intersection of technology, business, and transformation
  • A culture that values quality, ownership, and continuous improvement
  • The opportunity to grow into a strategic client leader role and expand your commercial and consulting capabilities
  • The opportunity to influence decisions from day one by contributing ideas, challenging perspectives, and shaping solutions with clients and teams
  • Regular exchange within a close peer group, supporting each other and continuously improving how we work with clients
]]> What we offer
  • Work-Life Wellbeing. At ctrl QS, we value your well-being and encourage our team members to maintain a healthy balance between work and personal. We understand that agency life can be highly dynamic and fast-paced, therefore we utilize a time-tracking tool to ensure you receive appropriate compensation through time off for any extra hours worked. Our company offers a flexible working environment, providing options for both full-time and part-time positions. Additionally, you'll enjoy 28 days of vacation every year, ensuring you have the time to recharge and explore your passions outside of work.
  • Vibrant Office in Central Berlin and Home Office from Everywhere. Located in the digital heart of central Berlin, our bright office space fosters professional and personal interactions. Our hybrid working setup allows you to work comfortably from home, and we ensure you have all the necessary tools and resources to thrive. Additionally, you'll have the opportunity to enjoy up to 3 months of remote work per year, allowing you to work from any location in the world!
  • Continuous Learning and Career Growth. We're dedicated to providing a unique learning environment where you can pursue your career goals. We help you find your place at ctrl QS, with a focus on your development goals. You’ll find fluid career paths with opportunities to specialize or grow laterally. Also, our internal Academy offers a wealth of learning opportunities. From day one, you’ll benefit from sparring and mentorship, as well as a supportive team environment that helps you succeed and grow in your role.
  • Diverse and Supportive Team. Join our team of 190 passionate, committed, and fun people from more than 40 nations. We celebrate diversity and welcome everyone to bring their unique perspectives, challenge conventions, and ignite creativity. Together, we form a multicultural and fun-loving team that thrives on collaboration.
  • People-First Culture. At ctrl QS, we prioritize our people above all else. We strive to cultivate a healthy company culture where everyone feels safe and satisfied. Engage in regular team-building activities, fun sport and health initiatives, monthly team lunches, weekly company breakfasts, and regular team events are all part of the routine. And of course, our famous summer and Christmas parties are not to be missed!
    • ]]>     fixed_term experienced full-time 5-7 Client Manager,DXP general_and_other_customer_support_and_client_care customer_support_and_client_care 2026-04-02T15:28:32+00:00     2533217 Berlin People Team Full time positions Head of People (all genders) Description
    The opportunity behind this role 

    ctrl QS is entering its next phase with a clear strategic direction: we are sharpening our positioning around scalable, repeatable solution offerings and deliberately weaving AI and automation into day-to-day digital operations where it creates measurable impact. At the same time, we double down on what made ctrl QS successful in the first place: hands-on execution, high delivery standards, and a people-first approach that helps clients’ teams adopt change so technology investments translate into results. 

    As Head of People, your role is to make this direction scalable through people and leadership. You translate strategy into practical People Management standards, guiding principles, and clear guardrails that fit our services model, values and culture. You build on our established HR frameworks (performance, roles, compensation, core HR processes etc.) with consistency and sense for optimization and enable leaders to lead well in a high-expectation, delivery-driven environment. This requires someone who listens first, understands our DNA and success factors, and evolves what works with care and pragmatism. 

    In parallel, ctrl QS is undergoing a mission-critical transition from founder-led leadership (after 17 years) to a management-led setup. Helping the organisation navigate this shift successfully, in close collaboration with the CEO and leadership team, is a core part of the mandate. 

    ]]>     What you´ll do
    Key responsibilities include: 

    • Partner with the CEO, C-level and management team on people priorities that support our strategic direction and value creation plan

    • Help steer the transition from founder-led to management-led by building leadership clarity, consistent ways of working, and strong decision routines  

    • Build on our established HR framework (performance management, salary processes, role descriptions and core HR ops) and run it with high quality and reliability

    • Define and embed People Management standards, guiding principles and guardrails that fit our delivery-driven services model, our culture and our values

    • Enable leaders to lead well: provide pragmatic guidance,coaching and tools, especially in performance, feedback and team development

    • Own workforce and staffing steering together with the business, ensuring we can deliver at high standards while staying economically disciplined

    • Lead change through proactive planning, engagement and execution, with clear communication in an international environment

    • Ensure labor law compliance and pragmatic risk management, without turning HR into a “policy function”

    • You will lead the People Team with the sub-functions HR Operations, Staffing and Workplace Experience
    ]]>     What you can offer

    We think this role fits you if you have: 
    • Proven HR leadership experience in a people-based services context (agency, consultancy, tech-services, platform-services or similar)

    • A strong track record of running performance and people processes that are fair, clear and taken seriously by leaders and teams
    • You are truly open-minded and can listen deeply, understand an organisation’s DNA, and build on what works rather than “copy-pasting” past playbooks
    • Confidence operating close to the business, including delivery and account reality, not at arm’s length
    • A pragmatic operating model mindset: you can translate strategy into standards, routines and execution that actually stick
    • Excellent communication skills and solution orientation: diplomatic, clear, and comfortable guiding through ambiguity
    • The ability to balance performance orientation (quality and speed) with a supportive, collaborative, people-centered approach
    • Very good English, German is a plus - not a blocker
    Nice to have: 
    • exposure to PE-backed environments, value creation planning, or M&A integration work. 
    ]]>     What we offer
  • A mission-critical role with real impact on how ctrl QS scales into its next phase 

  • A company that already works well, with high delivery standards, long-term enterprise client relationships, and a committed team 

  • Close collaboration with CEO, C-level and management team, with clear expectations and meaningful decision space within aligned guardrails 

  • A hybrid working setup with Berlin as home base (regular in-person presence expected for collaboration and connection) 

  • An international, people-centred environment that values clarity, quality and getting things done 
    • ]]>     permanent executive full-or-part-time 7-10 general_and_other_human_resources human_resources 2026-02-17T11:06:26+00:00     2602747 Berlin Ottobock Full time positions Platform Enablement and Change Manager (all genders) Description We help Global brands roll out and embed digital platforms across their organizations, and use technology, not just launch it and we are looking for a Platform Enablement and Change Manager to build, scale, and lead our Platform Enablement Management capability as a core differentiator for ctrl QS.


    In this role, you ensure that our clients not only implement digital and AI platforms but actually use them in their daily work and translate them into measurable business impact.


    You'll work directly with enterprise clients on platform rollouts, adoption journeys, and transformation programs, acting as a trusted partner who brings structure, clarity, and momentum. Additionally, you will work closely with other capability heads and report directly to the Chief Delivery Officer to shape how ctrl QS delivers value across its client portfolio.


    If you combine strategy with hands-on execution and commercial ownership and have a background in change management or digital adoption, you can shape how enablement drives real value across our client portfolio. in a fast-paced agency environment, catering to users across multiple markets; this role is for you.

    ]]>     What you´ll do Key responsibilities include:

    • Develop AI-enabled solutions. You design and implement AI-driven enablement approaches and ensure they are applied in real workflows — not just conceptual use cases or pilots.
    • Scale platform enablement management. You define how Platform Enablement Management works in practice at ctrl QS — from standards and frameworks to repeatable, productized solutions that can be applied across clients.
    • Lead client enablement journeys. You design and deliver change management and enablement journeys. You guide senior stakeholders through transformation initiatives, acting as a trusted advisor and ensuring alignment, clarity, and results. 
    • Drive adoption & impact. You build solutions and deliver transformation programs for global brands  (e.g. new website platform rollouts, DXP enhancements, operating model design, CRM rollout). You co-create and implement human-centered solutions for new technology adoption.
    • Own commercial integration. You embed enablement into proposals and client strategies, making it a visible and measurable driver of business value and revenue.
    • Build and lead the team. You lead a hands-on platform enablement team that can operate in real client environments — combining platform understanding, AI application, and operational thinking. You support technology adoption for system users (learnings journeys, training programs, community management for client teams)

    What success looks like

    • A scaled, standardized Platform Enablement capability with repeatable offerings adopted company wide 
    • Platform Enablement established as a core commercial differentiator in client conversations and proposals
    • Sustainable revenue streams from enablement services 
    • Measurable improvement in client adoption and platform usage 
    ]]>     What you can offer Experience
    • 5–8+ years in digital, consulting, or agency environments 
    • Proven track record in enablement, adoption, or transformation initiatives 
    • Experience with Digital Experience Platforms or enterprise systems 
    • Background in solution design, client pitching, and commercial growth 
    • Experience working with enterprise clients in complex, multi-market setups 
    • Proven team leadership and capability building experience 
     
    Skills & capabilities
    • Strong expertise in enablement, training, and change management 
    • Deep understanding of digital platforms, operations, and rollouts 
    • Ability to structure complex problems and design scalable solutions 
    • Experience driving AI-enabled approaches in practice 
    • Strong stakeholder management and communication skills 
    • Clear commercial mindset with ownership for impact and revenue
     
    What makes you stand out: 
    • You combine strategy with hands-on execution and don’t stop at concepts 
    • You take ownership and drive outcomes, even in unclear or complex situations 
    • You act as a trusted advisor while staying pragmatic and solution-oriented 
    • You bring structure into environments that lack clarity or consistency 
    • You create direction and momentum for teams and clients 

    Why join us
     
    • Shape and scale a key strategic capability for ctrl QS, not just manage an existing one
    • Drive real impact at the intersection of AI, platforms, and business value 
    • Work with leading enterprise clients in complex multi-markets environments 
    • Build and lead a high-performing, future-focused team 
    • Be part of a company that actively evolves how digital transformation is delivered
    ]]>     What we offer
  • Work-Life Wellbeing.  At ctrl QS, we value your well-being and encourage our team members to maintain a healthy balance between work and personal. We understand that agency life can be highly dynamic and fast-paced, therefore we utilize a time-tracking tool to ensure you receive appropriate compensation through time off for any extra hours worked. Our company offers a flexible working environment, providing options for both full-time and part-time positions. Additionally, you'll enjoy 28 days of vacation every year, ensuring you have the time to recharge and explore your passions outside of work.
  • Vibrant Office in Central Berlin and Home Office from Everywhere. Located in the digital heart of central Berlin, our bright office space fosters professional and personal interactions. Our hybrid working setup allows you to work comfortably from home, and we ensure you have all the necessary tools and resources to thrive. Additionally, you'll have the opportunity to enjoy up to 3 months of remote work per year, allowing you to work from any location in the world!
  • Continuous Learning and Career Growth. We're dedicated to providing a unique learning environment where you can pursue your career goals. We help you find your place at ctrl QS, with a focus on your development goals. You’ll find fluid career paths with opportunities to specialize or grow laterally. Also, our internal Academy offers a wealth of learning opportunities.
  • Diverse and Supportive Team. Join our team of 190 passionate, committed, and fun people from more than 40 nations. We celebrate diversity and welcome everyone to bring their unique perspectives, challenge conventions, and ignite creativity. Together, we form a multicultural and fun-loving team that thrives on collaboration.
  • People-First Culture.  At ctrl QS, we prioritize our people above all else. We strive to cultivate a healthy company culture where everyone feels safe and satisfied. Engage in regular team-building activities, fun sport and health initiatives, monthly team lunches, weekly company breakfasts, and regular team events are all part of the routine. And of course, our famous summer and Christmas parties are not to be missed!
    • ]]>     permanent experienced full-time 5-7 Client Manager,Account Manager,Sales,transformation programs,change management,Human-centered,system user enablement customer_training customer_support_and_client_care 2026-04-15T15:46:52+00:00     2612234 Berlin Workplace Experience Management Workplace Manager Lead Senior Office Manager | Team Assistant (on-site in Berlin) Description
    You take full ownership of our Berlin office and workplace experience. You create an environment that is professional, welcoming and full of positive energy. A place where things run smoothly, people feel supported, and where both team members and visitors immediately sense what ctrl QS stands for. You lead by doing, supported by a Facility Manager and an Office Management Support.]]>     What you´ll do
  • Front office. You are the face and energy of the office. You welcome visitors with confidence and warmth, create a great first impression and make people feel at ease from the moment they arrive.
  • The space. You create an environment people enjoy being in. The office is organized, well cared for and inviting. Details matter and you have an eye for them.
  • Team member experience. You are the go to person for the team. Approachable, positive and solution oriented. You bring people together through well-thought team events and moments that strengthen connection.
  • Hello and goodbye. You shape the first and last impression. New joiners feel genuinely welcomed and set up for success from day one.
  • Hybrid workplace. You ensure a consistent and high quality workplace experience, whether people are in the office or remote.
  • Tech that works. You make sure meetings run smoothly. Rooms are set up, tools work, and issues are solved quickly and calmly.
  • Travel and logistics. You organize travel with care and structure. Everything is well prepared and runs reliably.
  • Vendors and contracts. You manage partners with professionalism and clarity. Quality is high, and things simply work.
  • Administrative support. You support the CEO with important administrative topics. Structured, reliable and discreet. You create clarity and take work off their plate.
  • Team support beyond the office. You step in where needed and support the team in a pragmatic way.
  • AI in the everyday. You look for smarter ways of working. You explore AI tools and bring practical improvements into daily operations.
    • What success looks like
    • The office feels right. Professional, welcoming and full of positive energy 
    • People enjoy coming in because the environment supports them 
    • Your team is aligned, clear on responsibilities and works smoothly together 
    • The CEO and leadership can fully rely on you 
    • Visitors leave with a strong, lasting impression 
    • You stay calm and structured, even when many things happen at once 
    • You continuously improve how things are done 


    ]]>     What you can offer
  • 5+ years of experience in office management, workplace or a comparable role 
  • Confidence in interacting with senior stakeholders 
  • A naturally positive, open and friendly personality. You enjoy being around people and creating a good atmosphere 
  • A strong sense of ownership. You take initiative and follow things through 
  • A structured way of working with attention to detail 
  • Calmness and resilience. You stay composed and solution oriented under pressure 
  • A hands on mindset. You do not wait, you act 
  • Interest in AI and digital tools, with a practical approach to using them 
  • Fluent English. German is a strong plus 
    • ]]>     What we offer
  • Work life wellbeing. Flexible working models, time off compensation and 28 days of vacation to support a healthy balance.
  • Office in central Berlin. A bright, well located office designed for collaboration and connection.
  • Learning and growth. A strong learning environment with development opportunities and access to our internal Academy.
  • Diverse team. Around 190 people from more than 40 nationalities, working together with a shared mindset.
  • People first culture. A culture that values collaboration, respect and enjoyment at work. Regular team events, sports initiatives and company gatherings are part of how we work.

    • Final note 

    This role carries real ownership and visibility. You take over from someone who has shaped this function over many years. We are looking for someone who combines professionalism with genuine warmth and positivity. Someone who brings energy into the office, creates a sense of ease for others and builds a workplace people truly enjoy being part of.]]>     temporary experienced full-time 2-5 workplace,office management,workplace experience call_center customer_support_and_client_care 2026-04-23T19:45:51+00:00