Platform Manager (all genders)

We’re looking for a Berlin-based, proactive, and technically skilled Platform Specialist to drive the day-to-day operations, support, and continuous optimization of our digital platforms across multiple markets. 

In this role, you’ll act as the key liaison between clients, internal teams, and external partners, ensuring platform stability, fast issue resolution, and high-quality digital experiences. 

You’ll own support processes, monitor platform performance, and advise stakeholders on best practices across Contentful, Xima, Pimcore, and similar digital solutions. 

This role is ideal for someone who thrives in complex technical ecosystems, enjoys hands-on content and data work, and takes initiative to identify gaps and drive improvements, especially in an AI-driven environment. 

Platform Operations & Support 

• Manage platform support requests, tickets, and service inquiries in line with agreed SLAs.
• Investigate platform issues and coordinate timely resolutions with relevant internal and external teams.
• Monitor platform stability, performance, and overall service quality to ensure reliable day-to-day operations.
• Serve as the main point of contact for platform-related support topics and optimize platform operations using AI wherever possible.

Content Management & Configurations 

• Configure and enhance platforms, including Contentful, Xima, and Pimcore.
• Manage content structures, localization, and market rollouts.
• Support platform enhancements, change requests, and new feature implementations.
• Conduct QA testing and ensure high-quality platform delivery.

Stakeholder collaboration and Continuous Improvement 

• Advise stakeholders on platform capabilities, content setup, and best practices.
• Collaborate with internal teams and external partners to deliver initiatives.
• Create and maintain documentation, user guides, and knowledge resources.
• Drive platform optimization, process improvements, and operational excellence.

What success in this role looks like 

You are successful in this role when: 

• You maintain reliable platform operations while consistently meeting SLA commitments.
• You resolve issues efficiently and reduce recurring support requests through proactive improvements.
• You create valuable documentation and knowledge resources that improve adoption and team efficiency.
• You enable seamless content management, localization, and market rollouts across regions.
• You build trusted relationships with stakeholders, providing expert guidance and clear communication.
• You foster strong collaboration between clients, internal teams, and external partners to achieve business goals.

• 2–3 years' experience in digital operations, platform management, CMS/PIM/DAMwork, or related fields. Ticket resolution systems are a plus!
• Hands-on experience with platforms such as Contentful, Pimcore, and/or similar digital experience tools and project management tools such as Jira.
• Strong stakeholder management and cross-functional collaboration skills.
• Strong interest in optimizing platform operations using AI and workflows. Additional points, if you bring experience with AI in platform operations. 
• Lastly, you are based in Berlin

• Work-Life Wellbeing: At ctrl QS, we value your well-being and encourage our team members to maintain a healthy balance between work and personal life. We understand that agency life can be highly dynamic and fast-paced; therefore, we utilize a time-tracking tool to ensure you receive appropriate compensation through time off for any extra hours worked. Our company offers a flexible working environment, providing options for both full-time and part-time positions. Additionally, you'll enjoy 28 days of vacation every year, ensuring you have the time to recharge and explore your passions outside of work.
• Vibrant Office in Central Berlin and Home Office from Everywhere: Located in the digital heart of central Berlin, our bright office space fosters professional and personal interactions. Our hybrid working setup allows you to work comfortably from home, and we ensure you have all the necessary tools and resources to thrive. Additionally, you'll have the opportunity to enjoy up to 3 months of remote work per year, allowing you to work from any location in the world!
• Continuous Learning and Career Growth: We're dedicated to providing a unique learning environment where you can pursue your career goals. We help you find your place at ctrl QS, with a focus on your development goals. You’ll find fluid career paths with opportunities to specialize or grow laterally. Also, our internal academy offers a wealth of learning opportunities.
• Diverse and Supportive Team: Join our team of 180 passionate, committed, and fun people from more than 40 nations. We celebrate diversity and welcome everyone to bring their unique perspectives, challenge conventions, and ignite creativity. Together, we form a multicultural and fun-loving team that thrives on collaboration.
• People-First Culture: At ctrl QS, we prioritize our people above all else. We strive to cultivate a healthy company culture where everyone feels safe and satisfied. Engaging in regular team-building activities, fun sports and health initiatives, monthly team lunches, weekly company breakfasts, and regular team events are all part of the routine. And of course, our famous summer and Christmas parties are not to be missed!