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Platform Manager (all genders)

Berlin
Full-time
Temporary

Description

We are looking for a strong, independent, and detail-oriented platform specialist to join our small, dynamic team that works across multiple markets, which means you will become a reliable pillar for daily operations, platform management, and client support. You will jump between different tasks, systems, and responsibilities and take ownership of issues from discovery to sustainable resolution. 

This role is ideal for someone who loves connecting dots, finding innovative solutions across complex technical ecosystems, enjoys hands-on content/data work, and thrives in an AI-driven environment where raising a hand and identifying gaps is rewarded. 

What you´ll do

Platform & System Operations 

  • Act as 1st-level support, but also become the "master of disaster" for all platform-related issues.
  • Sync and manage product images in CELUM, ensuring correct folder structures, statuses, and accessibility.
  • Oversee platform flows between SAP → Hybris → Sitecore → websites, understanding how product data and assets move through the ecosystem.

Content & Data Management 

  • Complete content and data tasks based on client briefings across Sitecore, PIM, and CELUM (DAM).
  • Ensure data quality through testing, validation, and ongoing optimization (front-end & back-end).
  • Manage global and local catalog structures, including B2B and B2C variations across multiple markets.

Quality, Performance & Improvement 

  • Conduct QA, platform checks, audits, and performance monitoring based on client KPIs.
  • Continuously refine daily workflows: both internal processes and client-facing workflows.
  • Look for opportunities to integrate automation and AI to improve efficiency and accuracy.

Collaboration & Communication 

  • Communicate clearly with client stakeholders, guiding them through tasks and solutions.
  • Work closely with cross-functional teams to coordinate requirements, align priorities, and deliver improvements.
  • Create and maintain documentation: playbooks, templates, asset requirements, mock-ups, and platform guidelines.

Innovation & Best Practices 

  • Stay informed about industry trends, new tooling, and platform best practices.
  • Bring forward out-of-the-box ideas, challenge outdated processes, and contribute actively to system evolution.

What success in this role looks like 

You are successful in this role when: 

  • Platform processes run smoothly, and you resolve issues quickly.
  • You keep track of client objectives and deliver operational tasks with precision, independence, and speed.
  • The content and data are delivered with high quality and consistency.
  • Global and local catalogs (B2C & B2B) are well-maintained and up-to-date.
  • The client trusts you and understands the "why" behind your approach to resolving recurring queries.
  • You contribute to workflow improvements, including automation and AI-driven optimizations.

What you can offer

  • 2–3 years' experience in digital operations, platform management, CMS/PIM/DAM work, or related fields.
  • Experience with Sitecore, Salesforce, DAM (CELUM preferred), and PIM (Hybris preferred) systems is a plus, but not required.
  • A technical and analytical mindset is required, along with the ability to understand system interactions.
  • Strong problem-solving skills: you enjoy diagnosing issues and finding practical solutions.
  • Excellent attention to detail and quality ownership.
  • Quick learning ability: you are eager to learn new platforms and processes fast.
  • Confident communication across teams and with clients.
  • A collaborative, hands-on attitude: independent thinker, solution builder, progress driver, open communicator.
  • A curiosity for automation and interest in AI-driven workflows.
Additional points, if you thrive in an environment where systems evolve, challenges pop up, and teamwork makes all the difference. You enjoy being the person who holds the pieces together, from data to platforms to stakeholders, and takes pride in doing things thoroughly, efficiently, and reliably. 

What we offer

 

  • Work-Life Wellbeing: At ctrl QS, we value your well-being and encourage our team members to maintain a healthy balance between work and personal life. We understand that agency life can be highly dynamic and fast-paced; therefore, we utilize a time-tracking tool to ensure you receive appropriate compensation through time off for any extra hours worked. Our company offers a flexible working environment, providing options for both full-time and part-time positions. Additionally, you'll enjoy 28 days of vacation every year, ensuring you have the time to recharge and explore your passions outside of work.
  • Vibrant Office in Central Berlin and Home Office from Everywhere: Located in the digital heart of central Berlin, our bright office space fosters professional and personal interactions. Our hybrid working setup allows you to work comfortably from home, and we ensure you have all the necessary tools and resources to thrive. Additionally, you'll have the opportunity to enjoy up to 3 months of remote work per year, allowing you to work from any location in the world!
  • Continuous Learning and Career Growth: We're dedicated to providing a unique learning environment where you can pursue your career goals. We help you find your place at ctrl QS, with a focus on your development goals. You'll find fluid career paths with opportunities to specialize or grow laterally. Also, our internal academy offers a wealth of learning opportunities.
  • Diverse and Supportive Team: Join our team of 180 passionate, committed, and fun people from more than 40 nations. We celebrate diversity and welcome everyone to bring their unique perspectives, challenge conventions, and ignite creativity. Together, we form a multicultural and fun-loving team that thrives on collaboration.
  • People-First Culture: At ctrl QS, we prioritize our people above all else. We strive to cultivate a healthy company culture where everyone feels safe and satisfied. Engaging in regular team-building activities, fun sports and health initiatives, monthly team lunches, weekly company breakfasts, and regular team events are all part of the routine. And of course, our famous summer and Christmas parties are not to be missed!

 

About us

ctrl QS is a hands-on partner for multinational enterprises and global market leaders that run digital experience platforms across many markets, teams and stakeholders. We help clients roll out digital capabilities at scale, run and continuously improve day-to-day digital operations, and enable people so tools and change stick.


We work inside enterprise DXP and CMS environments and connected MarTech stacks, and we are deliberately weaving AI and automation into operations where it creates measurable impact. We are not a creative or media agency, and we are not a body-leasing model. We operate close to delivery reality, where quality, speed and trust matter.


ctrl QS is a team of 150+ people from 30+ nationalities. Our home base is our Berlin office, with a smaller hub in Munich. We work in a hybrid setup (remote and in-office), with regular in-person time to support collaboration, culture and strong team connectivity. Since 2021, private equity investor Odewald KMU has been invested in ctrl QS.