Client Manager (all genders)

This is not a traditional account management role.

You take ownership of client relationships with leading global brands. You turn collaboration into measurable business impact and actively contribute to the growth of your accounts - and of ctrl QS.

This role requires ownership beyond coordination. You structure topics, make decisions, and move clients forward - not just manage communication. 

At ctrl QS, we operate where digital platforms, content ecosystems and organizational change meet. Our clients invest budgets in technology - but real value only happens when these systems are used effectively, adopted across teams, and continuously improved. We focus on making this work in practice.

This is where you come in.

You act as a trusted partner to your clients, guiding them through complexity, shaping solutions, and ensuring that every initiative contributes to real business results - for example improving platform adoption across markets, enabling faster rollouts, or implementing AI for scalable operations. At the same time, you drive account growth, strengthen partnerships, and position ctrl QS as a core strategic partner - not just a service provider.

Key responsibilities include:

• Own client relationships end-to-end. You are the main point of contact and trusted advisor, building long-term partnerships based on trust, clarity, and measurable impact.
• Drive account development with responsibility for growth. You identify opportunities early, develop them into concrete solutions, and actively contribute to account expansion (up- and cross-selling).
• Translate business needs into workable solutions. You connect client objectives with ctrl QS services and shape high-impact solutions grounded in real needs and business context.
• Lead client conversations and decisions. From initial problem framing to solution development and conversion, you guide discussions, challenge where needed, and create clarity. 
• Ensure delivery leads to results. You collaborate with internal teams, ensure quality and consistency, and take ownership of outcomes - not just activities.
• Enable clients to succeed independently. You help clients adopt platforms, improve workflows, and reduce complexity - creating scalable and sustainable impact.
• Take responsibility for commercial agreements. You handle contracts, pricing, and negotiations while always linking decisions to value creation.
• Lead through change and complexity. You guide clients through transformation, align stakeholders, and ensure progress even in fast-changing environments.

We think this role fits you if you have: 

• Proven experience owning and growing complex client accounts with multiple stakeholders (5-8 years) 
• A strong ability to combine client relationship management, delivery understanding, and commercial thinking
• Experience working in digital, consulting, or agency environments, ideally around platforms, content, or digital operations 
• Confidence in leading client conversations, presentations, and strategic discussions
• A structured and proactive way of working, with a clear ownership mindset
• The ability to translate complexity into clarity and turn strategy into execution
• Strong stakeholder management skills, you can challenge and support at the same time
• A solution-oriented mindset: you don’t wait for answers, you create them
• High resilience and the ability to operate effectively in fast-paced, evolving environments 
• A clear focus on outcomes, impact, and continuous improvement

This role is not designed for pure coordinators or purely strategic profiles. You should be comfortable staying close to execution and taking responsibility for making things work.

What makes you stand out: 

• Experience with Digital Experience Platforms, CMS, or content ecosystems
• Proven track record of leading clients through transformation and enablement initiatives
• Exposure to commercial responsibility (forecasting, pricing, negotiations)
• Ability to translate market trends and platform developments into actionable opportunities for your clients
• Experience working in multi-market or global setups
• Experience leading teams, workstreams, or cross-functional setups

What you can expect from this role:

The opportunity to work on high-impact, complex client setups where your work directly influences business outcomes

• A role with real ownership - you shape accounts, not just manage them
• A highly collaborative environment with strong expertise across digital, platforms, and operations
• The chance to work at the intersection of technology, business, and transformation
• A culture that values quality, ownership, and continuous improvement
• The opportunity to grow into a strategic client leader role and expand your commercial and consulting capabilities
• The opportunity to influence decisions from day one by contributing ideas, challenging perspectives, and shaping solutions with clients and teams
• Regular exchange within a close peer group, supporting each other and continuously improving how we work with clients

• Work-Life Wellbeing. At ctrl QS, we value your well-being and encourage our team members to maintain a healthy balance between work and personal. We understand that agency life can be highly dynamic and fast-paced, therefore we utilize a time-tracking tool to ensure you receive appropriate compensation through time off for any extra hours worked. Our company offers a flexible working environment, providing options for both full-time and part-time positions. Additionally, you'll enjoy 28 days of vacation every year, ensuring you have the time to recharge and explore your passions outside of work.
• Vibrant Office in Central Berlin and Home Office from Everywhere. Located in the digital heart of central Berlin, our bright office space fosters professional and personal interactions. Our hybrid working setup allows you to work comfortably from home, and we ensure you have all the necessary tools and resources to thrive. Additionally, you'll have the opportunity to enjoy up to 3 months of remote work per year, allowing you to work from any location in the world!
• Continuous Learning and Career Growth. We're dedicated to providing a unique learning environment where you can pursue your career goals. We help you find your place at ctrl QS, with a focus on your development goals. You’ll find fluid career paths with opportunities to specialize or grow laterally. Also, our internal Academy offers a wealth of learning opportunities. From day one, you’ll benefit from sparring and mentorship, as well as a supportive team environment that helps you succeed and grow in your role.
• Diverse and Supportive Team. Join our team of 190 passionate, committed, and fun people from more than 40 nations. We celebrate diversity and welcome everyone to bring their unique perspectives, challenge conventions, and ignite creativity. Together, we form a multicultural and fun-loving team that thrives on collaboration.
• People-First Culture. At ctrl QS, we prioritize our people above all else. We strive to cultivate a healthy company culture where everyone feels safe and satisfied. Engage in regular team-building activities, fun sport and health initiatives, monthly team lunches, weekly company breakfasts, and regular team events are all part of the routine. And of course, our famous summer and Christmas parties are not to be missed!