Client Service Director (m/f/d)

Permanent employee, Full-time · Berlin

Description

You'll be at the forefront of cutting-edge advancements, working alongside industry experts to pioneer new solutions and strategies. Your innovative approach will inspire teams to push boundaries, driving not just success but also setting new standards for excellence in MarTech. Join us on this exciting journey where your contributions will shape the future of ctrl QS within the industry!

What you´ll do

Excellence in Service Delivery and Account Ownership . You ensure hands-on and strategic excellence, owning both the outcomes and the quality of service on your accounts. You lead Account Teams toward delivering outstanding service and the highest quality standards, while managing client service offers and agreements (including scope, rates, and value proposition). With a strong implementation focus, you take full accountability for driving results. You actively engage as a sparring partner for clients, establishing yourself as a key point of contact for strategic direction and expertise.
Account Success and Growth. You develop account strategy and goals together with your team and the leadership round. You steer accounts according to company priorities and goals, transmitting company strategy to account teams and ensuring objectives and KPIs are met. You continuously optimize solutions to meet evolving client needs, adapting to changes and ensuring the client’s success. You successfully lead Account Teams in identifying and converting new business opportunities. Additionally, you will serve as the pitch and ramp-up lead, driving initial engagements and ensuring a smooth transition to long-term account management.
Stakeholder Management and Collaboration. You build relationships with various stakeholders, including clients, team members, C-level executives, and other departments within the organization. You naturally foster a collaborative environment where ideas can be shared openly, feedback is welcomed, and teams work together towards common goals.
Team Leadership and Empowerment. You support, guide and empower Delivery and Client Managers and their teams to achieve account goals. You act as a sparring partner and coach for team members and support Delivery and Client Managers in leading their teams by offering them guidance. You lead with a focus on team dynamics, team setup and retention and development of talent.
Digital Savviness and Industry Expertise. You diligently track and master the ever-evolving landscape of MarTech innovations, tools, and trends. Your expertise in digital technologies allows you to leverage innovative solutions to meet client needs effectively. Whether it's understanding the latest advancements in digital marketing, e-commerce platforms, content management systems (CMS), or data analytics tools, your knowledge and expertise enable you to make informed decisions and drive strategic initiatives.

What you can offer

Professional Experience. You have minimum 8-10 years of experience in account management, client success, or related roles. At least 3-5 years in a leadership role, managing teams and driving strategic initiatives hands-on, preferably in the MarTech, digital marketing, or technology sectors. Experience working in agency or consultancy environments is required.
Proactive and Result Driven. You have proven experience managing client accounts end-to-end, including creating and executing strategies, building strong client relationships, and ensuring successful outcomes. With a strong implementation focus, you take full ownership of outcomes, ensuring the quality of service delivered aligns with the highest standards. You have proven record of successfully building and managing your unit, including assembling and leading dedicated teams, negotiating terms, and delivering results through proactive leadership.
Strong Accountability for Team and Client Success. You take full ownership of outcomes, ensuring both your team’s effectiveness and client satisfaction through strategic leadership and a commitment to excellence. You are experienced leading and coaching teams with a collaborative and empowering leadership style.
Value-driven Account Growth. You have a solid history of effectively expanding accounts with a value-centric approach, working closely with clients to understand their needs and deliver tailored solutions that drive sustainable growth.
Effective Communication. You have excellent communication and interpersonal skills: you interact confidently in an intercultural dynamic setup and are experienced in presenting and communicating professionally to clients. Fluent English skills both orally and written, German skills advantageous.
Innovative and Adaptable. You understand the challenges large corporations face with digital transformation, have a profound understanding of the digital landscape and state-of-the-art digital marketing technologies. You love to dig into the details and complexity of our clients’ worlds and to collaborate hands-on with the teams.
Resilience. You don’t mind if things become hectic and stay cool if things change unexpectedly. You strive in a fast-paced and dynamic working environment.
Your Mindset. You naturally align with our values and culture, which are centered around trust, dynamism, quality, collaboration, impact and professionalism.

What we offer

Work-Life Wellbeing. At ctrl QS, we value your well-being and encourage our team members to maintain a healthy balance between work and personal. We understand that agency life can be highly dynamic and fast-paced, therefore we utilize a time-tracking tool to ensure you receive appropriate compensation through time off for any extra hours worked. Our company offers a flexible working environment, providing options for both full-time and part-time positions. Additionally, you'll enjoy 28 days of vacation every year, ensuring you have the time to recharge and explore your passions outside of work.
Vibrant Office in Central Berlin and Home Office from Everywhere. Located in the digital heart of central Berlin, our bright office space fosters professional and personal interactions. Our hybrid working setup allows you to work comfortably from home, and we ensure you have all the necessary tools and resources to thrive. Additionally, you'll have the opportunity to enjoy up to 3 months of remote work per year, allowing you to work from any location in the world!
Continuous Learning and Career Growth. We're dedicated to providing a unique learning environment where you can pursue your career goals. We help you find your place at ctrl QS, with focus on your development goals. You’ll find fluid career paths with opportunities to specialize or grow laterally. Also, our internal Academy offers a wealth of learning opportunities.
Diverse and Supportive Team. Join our team of 190 passionate, committed, and fun people from more than 40 nations. We celebrate diversity and welcome everyone to bring their unique perspectives, challenge conventions, and ignite creativity. Together, we form a multicultural and fun-loving team that thrives on collaboration.
People-First Culture. At ctrl QS, we prioritize our people above all else. We strive to cultivate a healthy company culture where everyone feels safe and satisfied. Engage in regular team-building activities, fun sport and health initiatives, monthly team lunches, weekly company breakfasts, and regular team events are all part of the routine. And of course, our famous summer and Christmas parties are not to be missed!

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About us

As a partner for global brands rolling out and operating digital solutions across their organizations, we offer a broad range of specialized services from hands-on support to rollout- and change management. We achieve hands-on global implementation, successful adoption of digital solutions, acceleration of digital operations, and fast, flexible and immediate relief within multi-national corporate organizations. At ctrl QS we are at the forefront of corporate digital transformation. Located in the heart of Berlin, we work with some of the world’s top global brands in close and trustful relationships.
Working with ctrl QS, you will experience a fast paced, service-oriented and dynamic environment, combining the highest professional and quality standards while being part of an agile, collaborative, and multicultural team of about 160 employees from over 40 nations. We are continuously learning and growing, offering careers in a wide variety of directions with the possibility to develop and take on new responsibilities quickly. Our success is based on sustainable and healthy growth and we put our team, values and client experience first.

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Your application

Thank you for considering a career at ctrl QS GmbH. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to jobs@ctrl-qs.com.